FAQs

How long does my order take to ship?

Your order will usually be with you within 2-3 working days. However, sometimes there are delays that are out of our control. Please see our shipping page for information.

When are you getting more stock in?

This is different from item to item. There is no definitive answer, but please contact sales@starterblacklabel.co.uk with any stock-related questions.

Do you ship to Eastern Europe?

Due to problems in the past, we do not currently ship to Eastern Europe.

Do you ship product on the weekend?

We currently do not ship product on the weekend. All product will be shipped Monday to Friday (excluding UK bank holidays).

I have lost my username and password, how do I retrieve it?

Click into ‘Sign In’ under the ‘My Account’ drop down in the top right of the screen and click ‘Forgotten your password’ and enter in your email address. We will then send you an email to log you back in.

Can I pay over the phone with my credit card?

We do not currently accept payments over the telephone. All orders are done via the secure SagePay method on the website.

How do I go about returning unwanted goods?

You can return your unused goods within 14 days to the below address...

Attention: Starter Returns
Refuel Brand Distribution Ltd
Unit 256
Westcott Venture Park
Westcott
Aylesbury
Bucks
HP18 0XB

Any return delivery costs are the responsibility of the customer, unless the goods are faulty or there has been a picking error.